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Terms and Conditions

Opening an account, keeping it open or playing with Let's Go places you under these rules. The same applies to our privacy rules, each game's rules and any bonus conditions attached to your play. If that does not work for you, do not register or continue playing.

Who may play

You must be 18 or older, or have reached the legal gambling age where you live if that age is higher. You are responsible for checking that online gambling is legal in your location. We may ask for valid proof of your age or identity at any time. If satisfactory proof is not provided, we may suspend or permanently close your account and withhold access to our services.

Your registration details must be true, complete and reliable. Use your legal name and keep every detail up to date. Incorrect or outdated information may lead to restrictions, transactions not being carried out, or account closure.

Where real-money play is restricted

Players from the restricted countries listed in our Terms, Ontario in Canada among them, cannot deposit or play for real money. If you break this rule, we cannot guarantee that a withdrawal or refund will be processed successfully.

Some games may also be unavailable in particular locations because of provider rules. Using a VPN to get around a provider block is prohibited and may lead to a blocked account and confiscated winnings.

One account belongs to one player

You may have only one personal account. Do not create another account when you have trouble signing in. Contact support instead.

Duplicate accounts are closed and their funds may be frozen. Returns, bonuses and money won through a duplicate account may be reclaimed. We may also seize funds held in other linked accounts that breach these terms, and you must return money already withdrawn from a duplicate account when asked.

Keep your login details private. You must not let relatives, minors or any other third party use your account. You remain responsible for activity on it.

How verification works

We may verify your identity, age, address, payment method and source of funds before processing a payment or at another point while your account is open. Requested records may include identity documents, utility statements and payment evidence.

Verification documents must use Latin or Cyrillic script. If you cannot provide them in either script, we may require a video verification in which you show your documents. A video call or a phone call to the number registered on your account may also form part of the check.

We may withhold a payment while verification is in progress. Failure to complete the checks may result in temporary deactivation or closure. Inaccurate information may lead to a blocked account and cancelled withdrawals. If, after reasonable efforts, we cannot reach you by e-mail or phone within two weeks of your withdrawal request, your account is locked because verification has not been completed.

Deposits and currencies

Deposit only from accounts, payment systems and cards registered in your own name. We do not accept third-party funds, including money from friends, relatives, partners or spouses. If verification finds a breach, all winnings will be seized and no bank transfer will be made to return those funds.

The minimum deposit is C$20 or the equivalent. The maximum depends on the payment method and is shown when you choose it. Cash is not accepted.

Accounts may use EUR, USD, CAD or NZD. Our operational currency is the euro. When another currency is used, conversion by your bank or payment processor may make the final charge slightly higher and may add conversion costs.

Before you request a withdrawal

You must make at least one successful deposit before your first withdrawal. Every deposit must be wagered 3 times before funds connected with it are available for withdrawal. Bonus bets do not count toward that requirement.

Where that turnover is missing, we may hold back the withdrawal until it is done or keep a 10% commission from the amount you asked for. If a risk-free strategy is used only to turn over a deposit, we may require the full deposit to be wagered on slots or withhold up to 25% from the withdrawal.

Only one withdrawal request may be open on your account at a time. A later request is handled after the previous one has been paid, provided all checks and other conditions are complete.

Withdrawals have these maximum limits.

A specific promotion may state different limits. Players at higher VIP levels may receive exceptions at our sole discretion. A win above C$15,000 may be paid out in monthly parts of no more than C$15,000 each until the whole sum is settled.

Bank transfers are in principle processed within 3 banking days. They are not available for USD payouts. Intermediary banks may apply charges outside our control. Refunds are in principle processed within 5 to 7 banking days, and their costs are borne by you.

Bonuses

You can run a single bonus at once, and two deposit bonuses never stack. You may refuse a bonus. Unless a particular offer says otherwise, a bonus is valid for 14 days from receipt and the maximum bet while wagering is 7.5 CAD. The limit also covers doubled bets after a round, purchased bonus rounds and related features.

Each offer may have its own deposit, wagering, time and withdrawal conditions. Winnings become available only after the applicable wagering is complete. If you cancel an active bonus or withdraw the related deposit early, the bonus and its winnings are void. Bonus abuse may lead to cancelled winnings and the loss of access to future bonuses.

Chargebacks, fraud and errors

A chargeback allows us to charge your available balance for the resulting damage and costs, claim further financial losses, close your account and discard winnings connected with the act or attempt. Collusion, bots and other automated systems designed to affect play are prohibited. So are stolen payment details, false documents and attempts to exploit an error or vulnerability.

If you notice an error, do not use it for gain and tell us immediately. Manipulation or attempted manipulation may lead to retained payments, a terminated account and action by the relevant authorities.

Dormant accounts

Your account becomes dormant after twelve consecutive months without logging in. As long as money remains in it, we may then charge €10 a month (or the equivalent in your currency) as an administration fee, or the remaining balance where that is smaller. The fee stops when the balance reaches zero or the account is re-activated.

Closing an account

You may ask to close your account by writing to [email protected]. You remain responsible for activity until we confirm closure. We may deduct commissions or other amounts you owe before the account is closed.

We may suspend, block or close an account when these terms are broken. Depending on the breach, payouts, bonuses or winnings credited because of it may be debited, void or forfeited.

Complaints and independent review

Contact support promptly if you want to complain. Responsible-gaming complaints are handled as a priority, with best efforts to resolve them within five business days. Other complaints are assessed and answered within four weeks. When complexity or missing information makes it necessary, that period may be extended once by a further four weeks after written notice.

You will receive the final decision in writing. If the internal process does not resolve the matter to your satisfaction, you may take the dispute to ABC-ADR Limited free of charge. You must complete our internal complaints process first.

Your contract and changes

Your contract is with Progress Path Co N.V. in Curaçao, company number 164185, licensed by the Curaçao Gaming Authority under licence OGL/2024/1113/0517.

We may change these terms, including for commercial, legal or service reasons, and changes take effect when the revised terms are published. If you continue to use Let's Go after that point, you accept the changes. The original English text controls every interpretation and prevails over translations.

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