Contact Let's Go

How support can help

Ask our team about your account, deposits, withdrawals or the documents needed for verification. If you cannot edit personal details yourself, support can review your request and tell you what verification is required.

Forgotten passwords are reset through the forgotten-password page. To send verification documents, open your account menu, choose Profile, then Verification.

How to reach us

Live chat is available around the clock for account and payment questions. You can also e-mail [email protected]. Use [email protected] for a formal complaint or an account-closure request.

What should a formal complaint include

Before making a formal complaint, raise the issue with support and keep the helpdesk ticket number. Your complaint should include these three details.

• the ticket number assigned when you first reported the issue
• a brief explanation of why the initial response did not satisfy you
• the resolution you expect

We may need to refer the matter to another team or ask for supporting information. The outcome will be provided in writing.

What if the complaint remains unresolved

If you have completed our internal complaints process and remain dissatisfied, you may escalate the dispute to ABC-ADR Limited. This independent ADR service is free of charge. It will assess whether the dispute meets its admissibility rules after receiving the required information and documents.